Warranty Policy

Stone Lifetime Warranty

Every moissanite and Lab Grown Diamond stone in a Bellari piece is covered for life.

This warranty confirms the stone's identity and optical character will not change. A moissanite stone will remain moissanite. A Lab Grown Diamond will remain a diamond. Colour, clarity and brilliance will not fade or cloud over time.

The Stone Lifetime Warranty does not cover chips, breaks, bending, loss or theft. These sit under What Is Not Covered below.

Certification

Individual Lab Grown Diamonds of 0.5 carats or above are graded and certified by IGI, the International Gemological Institute. An IGI certificate documents a diamond's cut, colour, clarity and carat weight, and is issued independently, with no commercial stake in the sale. Each certificate carries a unique report number, laser inscribed on the diamond's girdle and verifiable at igi.org.

The Lab Grown Diamond Solitaire Necklaces, available in round, oval, pear and emerald cut, each include an IGI certificate for the individual stone.

Tennis bracelets are set with a continuous line of smaller stones. In line with standard practice for melee sized diamonds, these are certified as a bracelet, with a documented quality specification, rather than individually graded. The diamonds in the Bellari tennis bracelet collection are D to E colour, VVS to VS clarity, round brilliant cut, and every stone is covered by the Stone Lifetime Warranty above.

Manufacturing and Precious Materials: One Year Warranty

Bellari offers a one year warranty from the date of purchase, covering manufacturing and material defects present at the time of delivery.

This includes:

• Structural faults in craftsmanship
• Faults in settings, clasps or closures
• Defects in the precious metal itself, such as plating that has not adhered correctly

It does not cover surface wear that occurs through normal daily use. All warranty assessments are conducted by the Bellari team.

Warranty Period

The one year warranty runs for one year from the original purchase date, as shown on your order confirmation email. The Stone Lifetime Warranty has no time limit and applies for as long as you own the piece.

What Is Not Covered

Neither warranty covers damage or loss resulting from circumstances outside normal wear. This includes:

• Accidental damage or impact, including bending, chipping or breaking
• Improper use or handling
• Negligence or misuse
• Modifications or repairs performed by third parties
• General wear and tear over time
• Tarnishing or surface wear due to exposure
• Damage caused by chemicals or harsh environments
• Lost, stolen or intentionally damaged items
• Failure to follow Bellari care instructions

Jewellery is delicate by nature. Wear from regular use is expected and is not treated as a defect.

How to Make a Warranty Claim

If you believe your piece has a manufacturing or material defect, please follow the steps below.

1. Email hello@bellari.com.au with your full name and order details from your confirmation email.
2. Include clear photos and a description of the issue.
3. Our team will assess whether the issue falls within warranty coverage.
4. If approved, we will repair or replace the item at no cost. A comparable piece may be offered if the original is no longer available.
5. If the issue falls outside warranty coverage, we will still provide an estimated repair cost so you can decide how to proceed. Pricing and timing will be confirmed before any work begins.

Additional Notes

• Warranty decisions are made at Bellari's discretion following assessment.
• The warranty applies only to the original purchaser and is not transferable.
• Proof of purchase is required for all claims.
• Bellari covers the cost of repair or replacement for approved claims. Return shipping within Australia is arranged by Bellari. For items sent from outside Australia, return shipping is at the customer's cost.
• Bellari is not responsible for items lost in return shipping if not packed securely.
• This warranty is provided in addition to your rights under the Australian Consumer Law. Nothing in this policy limits or replaces those rights.

Your Rights Under Australian Consumer Law

This warranty sits alongside your existing rights under the Australian Consumer Law. Those rights apply automatically, regardless of what this policy says, and cannot be excluded.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

"This guarantee relates to a failure in the piece itself. It does not extend to loss, theft or damage that occurs after your piece is in your possession, which are addressed under What Is Not Covered above"

This warranty is given by:

Bellari Gems
ABN 98 701 304 022
Westleigh NSW 2120, Australia
hello@bellari.com.au (we aim to respond within 24 hours)