Each Bellari piece is made with intention. Some are ready to ship, others are made to order. This page covers delivery times, returns, exchanges and refunds.
Shipping
Crafting time
If your piece is in stock, it ships within 1 to 2 business days. If it is made to order, please allow up to 10 business days before dispatch.
Domestic (Australia)
Complimentary shipping on all Australian orders.
- Standard:
delivery in 4 to 5 business days after dispatch, tracking provided
- Express:
delivery in 1 to 2 business days after dispatch, tracking provided
International
We currently ship to
Australia, Bosnia and Herzegovina, Canada, Croatia, Denmark, Finland, France, Germany, Greece, Hong Kong SAR, Ireland, Italy, Japan, Luxembourg, Monaco, Netherlands, New Zealand, Norway, Poland, Qatar, Saudi Arabia, Serbia, Singapore, Spain, St. Barthelemy, St. Martin, St. Pierre and Miquelon, Svalbard and Jan Mayen, Sweden, Switzerland, Turkiye, United Arab Emirates, United Kingdom, United States, and Wallis and Futuna.
- Standard:
AUD $20, estimated 10 to 15 business days after dispatch
- Express:
AUD $40, estimated 5 to 10 business days after dispatch
International customers are responsible for any customs duties or import taxes charged by their country.
Peak periods
Please allow extra time during peak gifting periods such as Christmas and New Year, as carrier delays can occur outside our control.
Returns & Exchanges
Change of mind
Bellari offers an exchange or store credit for change of mind.
We accept change of mind requests within 14 days of delivery. To be eligible, your piece must be unworn, undamaged, and returned in its original packaging with proof of purchase.
The following items cannot be returned for change of mind:
- Customised or engraved pieces
- Sale items
- Gift cards
How to start a return
Email hello@bellari.com.au with your order details. Once approved, we will send return instructions and a shipping label. Items returned without an approved request will not be accepted.
Inspection and outcome
Once we receive your return, we will inspect the piece and confirm the outcome.
- If the piece is unworn and in its original condition, we will issue an exchange or store credit to the value of your original purchase
- If there are signs of wear, damage or alteration, we may offer a reduced value exchange or credit, or decline the return, at our discretion
We aim to confirm the outcome and issue your exchange or store credit within 10 business days of receiving your return. If more than 15 business days have passed, contact us at hello@bellari.com.au.
Faulty or damaged items
If your piece arrives damaged, or you believe it has a manufacturing fault, this falls under our Warranty Policy rather than the change of mind return process above. Contact hello@bellari.com.au with photos and a short description, and our team will assess it under warranty.
European Union 14 day cooling off period
If your order is shipped into the European Union, you have a legal right to cancel or return it within 14 days for any reason, without needing to give a justification, and to receive a refund. This is separate from the exchange and store credit policy above, and applies specifically to orders delivered within the EU. The same eligibility conditions apply: your item must be unworn, undamaged, and in its original packaging, with proof of purchase.
Your Rights Under Australian Consumer Law
This policy describes our change of mind returns process. It does not limit your rights under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Bellari Gems (trading as Bellari)
ABN 98 701 304 022
Westleigh NSW 2120, Australia
hello@bellari.com.au